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Frequently Asked Questions
HELPFUL INFORMATION
HOW DOES A YYC PICNIC WORK?
HOW DO I BOOK?
WHAT IF I ONLY KNOW MY EVENT DATE, AND NO OTHER DETAILS?
HOW DOES PAYMENT WORK?
WHAT IS YOUR CANCELLATION POLICY?
WHAT IS YOUR WEATHER POLICY?
DO YOU HAVE A CUSTOMIZABLE PICNIC THEME OPTION?
DO YOU HAVE GLUTEN FREE/VEGAN OPTIONS AVAILABLE?
COVID-19 POLICY
CAN I BRING MY OWN FOOD?
We are committed to the health and safety of our clients and picnic set-up specialists. During this time, we are currently following the Alberta provincial-wide guidelines and maintaining social distancing. Outdoor gatherings are encouraged to include only 2 household cohorts, and must be a maximum of ten people (unless all from the same cohort). All items, including linens, dishes, tables, etc. are cleaned and sanitized before and after every picnic.
All YYC Picnic are a minimum 2 hour event with additional time available upon request. We can currently accommodate 2 - 20 people (COVID restrictions depending) and provide everything you'll need to have an amazing day with your friends and family. Simply complete your booking form online, gather your guests, show up, and enjoy! We'll take care of the rest.
After looking through our website and social media for inspiration, head on over to our "Book Online" page! Give us as much detail as possible about your desired event, and once you hit "submit," we will get back to you with an invoice and details on how to pay your $100 deposit.
That's okay! All we need to reserve your event is the date, time, and your $100 deposit. As long as all your details are finalized at least 7 days prior to your event, we can work with you to plan your dream picnic!
Once you have completed your questionnaire in our "Book Online" page, we will send you an invoice via email within 24 hours. After that, we will send you details on how to pay your $100 deposit to secure your date! (This is currently only payable through PayPal). The remainder of your payment is due 24 hours before your scheduled picnic date.
After approving your request, we require a $100 deposit to secure your date and time. This is payable through PayPal and is 100% refundable up to 7 days prior to your picnic date. The remaining balance is due 24 hours prior to your picnic date. Should you have to reschedule sooner than that (7 days or less), we will keep the deposit but we will put it towards a rescheduled picnic up to 6 months after the original picnic date.
We know the weather in Calgary can be quite sporadic, so if the weather forecast changes and you’d like to cancel and/or reschedule, the same cancellation policy applies. If you would like to cancel, the $100 deposit is 100% refundable up until 7 days prior to your scheduled picnic date. Any less than that, and we will keep your deposit but put it towards another picnic, rescheduled for up to 6 months after your original picnic date. If there are any interruptions during your picnic (including weather, personal reason, etc.), set up fees, food, and add on costs (except photography if no photos have been taken) are non-refundable.
We currently have many add-on options to help you customize your picnic to be the most memorable, special experience for you and your friends/family! We do not have a full-customizable option for themes just yet, but if you reach out to us and let us know your special requests, we'll do our very best to accommodate you.
Yes! Please specify any dietary restrictions and/or allergies on your questionnaire in the "Book Online" page.
Yes! Please specify that you will be bringing your own food on your questionnaire in the "Book Online" page.
DO YOU ACCOMMODATE FOR PEOPLE WITH MOBILITY DISABILITIES?
We currently have limited seating (chairs) for our picnics. Most are low (ground) level seating and will be difficult for people with mobility issues to use. Please contact us with any concerns you may have and we will do our best to accommodate you!
Still have questions for us?
Please do not hesitate to reach out via email, social media, or through our website!
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